eSIM Installation Guide – West Alexander Technologies

Is your device carrier-locked? Our eSIM only functions on unlocked phones.

No, my phone is unlocked
Yes, my device is carrier-locked

If the answer is yes, our service will not be compatible with your phone.

Is your device running on iOS or Android?

iOS
Android

Please open your iOS phone's dialer and enter *#06#

Click ˅ at the bottom right to continue

Did you find a line labeled "EID" after entering *#06# in your iOS device?

Yes
No

Please open your Android phone's dialer and enter *#06#

Click ˅ at the bottom right to continue

Did you find a line labeled "EID" after entering *#06# in your Android device?

Yes
No

If you didn't see a line labeled "EID," it indicates that your device doesn't support eSIM

Let's double-check to confirm if your device supports eSIM. Here are the three most popular phone brands in the market.

I have an iPhone
I have a Google Pixel
I have a Samsung

Go to Settings > Cellular > Add eSIM

I have the "Add eSIM" option on my device
No, I don't have the "Add eSIM" option on my device

Congratulations! If you have the "Add eSIM" option on your iPhone and an EID, it's highly likely that your device supports eSIM functionality. Let's continue with the eSIM installation process.

Go to Settings > Network & internet > SIMs > Add SIM

I have the "Add SIM" option on my device
No, I don't have the "Add SIM" option on my device

Congratulations! If you have the "Add SIM" option on your Pixel and an EID, it's highly likely that your device supports eSIM functionality. Let's continue with the eSIM installation process.

Go to Settings > Connections > SIM Manager > Add eSIM

I have the "Add eSIM" option on my device
No, I don't have the "Add eSIM" option on my device

Congratulations! If you have the "Add eSIM" option on your Samsung device and an EID, it's highly likely that your device supports eSIM functionality. Let's continue with the eSIM installation process.

If you don't have the "Add SIM" or "Add eSIM" option on your device, then your device is not eSIM compatible.

Before we continue, are you currently in a stable Wi-Fi connection or network-accessible environment?

Yes, I have a stable connection

We'll need to ensure you have a stable internet connection to proceed with the eSIM installation.

Add eSIM > Use QR Code

Done

Tap "Use QR Code" and scan its code. If you don’t have a QR code but do have an activation code and other information, tap the Enter Details Manually option at the bottom of the screen and then enter the necessary details.

Add SIM > Set up an eSIM

Done

Tap "Set up an eSIM" and scan its code. If you don’t have a QR code but do have an activation code and other information, tap the "Need help?" link then "Enter it manually" And then enter the necessary details.

Add eSIM > Scan QR code from service provider

Done

Tap on "Scan QR code from service provider". Scan the QR Code then press Add. TAP Enter activation code to enter the necessary details then TAP Connect.

Make sure you have enabled data roaming for the newly installed eSIM

Done

Now that you've set up your eSIM, you may want to rename it for easier identification

Done